Job Title: IT Technician

Location: Onsite – No hybrid
Start Time: 7:30 AM
Pay: Based on experience
Type: 90-Day Contract-to-Hire

The IT Technician is part of a team responsible for supporting approximately 600+ Windows users, PCs, and printers. This role operates within the support organization, providing day-to-day user support, after-hours on-call rotations, computer hardware and software support, and network support.

Duties:

• Serve as first contact for all end user hardware/software issues

• Offer technical support on-site or via phone, remote assistance software, or email

• Answer support requests through online help desk ticketing software

• Create and deploy PC images to support various computer hardware and departments

• Install new PCs and other peripherals

• Troubleshoot end user connectivity issues

• Troubleshoot hardware/software issues on end user computers

• Maintain software and hardware inventory lists

• Work with third-party vendors on equipment warranty repairs and returns

• Assist with server software and hardware issues

Requirements:

• Associate’s degree in Information Technology, Computer Science, or equivalent practical work experience

• 3+ years of experience in Windows operating systems (7, 10, 11)

• 2+ years of experience in PC hardware support

• Familiarity with TCP/IP networking

• Ability to communicate technical issues with non-technical individuals

• Good troubleshooting skills

• Demonstrated customer interaction skills and teamwork competencies

• Good verbal and written communication skills

Linked, LLC is an equal opportunity employer committed to creating a diverse and inclusive workplace. We celebrate and embrace differences and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Our goal is to ensure that every employee and applicant is treated with respect and fairness. We welcome and encourage applications from all qualified candidates and are committed to making reasonable accommodations to support diverse needs throughout the hiring process. Linked, LLC is proud to be an equal opportunity employer and is dedicated to fostering a work environment where everyone can thrive.