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Field Service

Auburn Hills, Michigan
Working Conditions:
  • This position requires work in shop floor environment.
  • Travel up to 100 % of the time.
  • Valid USA passport with international travel to Mexico and Canada is required.
  • Will also be traveling to Tennessee.
Physical requirements:
  • This position requires use of computer and other office equipment with minimal supervision.
  • Use of power tools and other devices.

Responsibilities and Duties

Duties and responsibilities include below tasks and other supporting functions to accomplish the same:
  • Perform final build, testing and run off of equipment and tools of company at vendor facilities.
  • Perform final installation and run off of equipment and tools at customer facilities.
  • Be an onsite interface with customer for communication and coordination of project activities and priorities.
  • Assist engineering and sales with onsite requests for engineering changes on equipment and tools and report feasibility with time, material and services needed to complete the change.
  • Assist sales and material management department in providing spare parts and other customer requests relates to equipment maintenance and improvement.
  • Ensure professional relation with customer and communication at all time.
  • Complete work with quality and craftsmanship required per customer and company's specifications.
  • Manage performance measures, and provide regular progress reports to manager.
  • Perform training for customer employees on new tools and equipment on function, maintenance and setups.
The following before and after sales services:
  • Technical support to identify the correct product
  • Detailed offer of optional accessories.
  • Installation and setting up carried out by our specialized technicians.
  • Numerical control programming courses at our premises
  • Numerical control programming courses at Client’s premises.
  • Scheduled service on request.
  • Telephonic mechanical and electronic assistance.
  • Activation tele-assistance service.
  • Emergency machine breakdown service
Qualifications and Skills
  • Familiar with 5 axes machining medium/large parts with complex shapes.
  • CNC Machining

Experience:
  • At Least 1 or more years of related experience in assembly manufacturing environment.
  • CNC Machining
  • Use of computer to read prints, create reports and connect to equipment for a remote support.



 
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