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Customer Service Representative

Bloomfield Hills, Michigan
Overview:

Looking for an eager and friendly individual to join our CSR team! Looking for someone that wants career growth and longevity with a well-established HVAC company that services the Metro Detroit area. 


Job Description:
  • Answering phones in a professional manner and directing calls accordingly internally. 
  • Book meetings with customers who want to schedule in-person appointments to discuss services. 
  • Quote follow up, quote management and closing rate tracking.
  • Assist with collections department as needed.
  • Handling all in-bound calls and answering any customer questions, concerns, inquiries about warranty, etc. to the best of your ability. 
  • Assisting with follow up calls with customers to discuss satisfaction of services provided, etc. 

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