Basic Function: On-site support for installation, de-bug, and final buyoff to customer specifications relative to Automation equipment.
Duties and Responsibilities:
¨ Lead/direct, as required, plant personnel during debug/start-up of machines to verify mechanical machine functionality is correct and complete.
¨ Assist service manager and other departments to answer product related technical questions from customer.
¨ Assist in local and non-local service calls and installations.
¨ Train customer personnel on machine functionality and proper start-up and debug of our standard machines.
¨ Review checklist and open issue list prior to installation to assure the service technician(s) are lined-up.
¨ Assist with our standard manuals to develop a more technically complete and user-friendly service manual.
¨ Participate in meeting as required with the project manager and department supervisors to line-up installation plans and review all open-issues prior to shipment.
¨ Create and develop improvement ideas and review with managers for approval and implementation.
¨ Communicate with customers while on site to give updates to objectives.
¨ Write service work orders and job site status reports.
¨ Supervise installation, de-bug, and buyoff activities at customer locations.
¨ Coordinate necessary resources for installations, focusing on kits, warranty, etc.
¨ Document changes to equipment on prints and return updates to appropriate engineering department.
¨ Work with site manager to assure proper flow of daily activities at customer locations.
¨ Hands on for installations/service calls/warranty.
Education:High School Diploma required
Experience:-Journeyman Machine Builder or equivalent required
-10 years as Machine Builder
-5 years of de-bugging and installing new machines
Summary & Requirements:
¨ Willing to travel to Support Installations and service calls (on-call 24/7 while on installs).
¨ Microsoft office/excel capabilities.
¨ Global exposure
¨ Laptop & Smart Phone
¨ 401K + Match
¨ Premium Hourly Rate