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Service Mechanical Technician

Shelby Charter Township, MI
Basic Function: On-site support for installation, de-bug, and final buyoff to customer specifications relative to Automation equipment.
 
Duties and Responsibilities:
¨       Lead/direct, as required, plant personnel during debug/start-up of machines to verify mechanical machine functionality is correct and complete.
¨       Assist service manager and other departments to answer product related technical questions from customer.
¨       Assist in local and non-local service calls and installations.
¨       Train customer personnel on machine functionality and proper start-up and debug of our standard machines.
¨       Review checklist and open issue list prior to installation to assure the service technician(s) are lined-up.
¨       Assist with our standard manuals to develop a more technically complete and user-friendly service manual.
¨       Participate in meeting as required with the project manager and department supervisors to line-up installation plans and review all open-issues prior to shipment.
¨       Create and develop improvement ideas and review with managers for approval and implementation.
¨       Communicate with customers while on site to give updates to objectives.
¨       Write service work orders and job site status reports.
¨       Supervise installation, de-bug, and buyoff activities at customer locations.
¨       Coordinate necessary resources for installations, focusing on kits, warranty, etc.
¨       Document changes to  equipment on prints and return updates to appropriate engineering department.
¨       Work with site manager to assure proper flow of daily activities at customer locations.
¨       Hands on for installations/service calls/warranty.
 
Education:High School Diploma required
 
Experience:-Journeyman Machine Builder or equivalent required
-10 years as Machine Builder
                     -5 years of de-bugging and installing new machines
 
Summary & Requirements:
¨       Willing to travel to Support Installations and service calls (on-call 24/7 while on installs).
¨       Microsoft office/excel capabilities.
 
Position Includes:
¨       Global exposure
¨       Healthcare
¨       Laptop & Smart Phone
¨       401K + Match
¨       Premium Hourly Rate
 

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